Privacy Policy for Fast25Pro

Effective Date: [Date]

At Fast25Pro, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you use our services through the Taxi App.

By using the Fast25Pro app, you consent to the data practices described in this policy.

1. Information We Collect

a. Personal Information

• Account Information: When you register for an account, we may collect personal details such as your name, phone number, email address, and payment information.
• Ride Information: When you book a ride, we collect information about your pickup and drop-off locations, trip details, and payment method.
• Driver Information: If you're a driver, we collect information such as your vehicle details, driver’s license, and other credentials.

b. Location Data

We collect location data to match you with nearby drivers, provide accurate fare estimates, and track your ride in real-time. You can disable location services on your device, but this may limit some features of the app.

c. Device Information

We may collect technical data, including your device’s model, operating system, and IP address, to improve app performance and troubleshoot issues.

d. Communication Data

We collect the contents of any messages or customer service communications you send to us through the app, including feedback, complaints, or inquiries.

2. How We Use Your Information

We use your personal information for the following purposes:

• Provide Services: To process your ride requests, assign drivers, and manage payments.
• Improve Services: To analyze user behavior, fix bugs, and enhance the app experience.
• Communication: To send you ride confirmations, promotional offers, updates, and important notifications related to your rides.
• Safety and Security: To ensure safety for both riders and drivers, including verifying driver credentials and monitoring for any unusual activity or fraud.
• Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information

We may share your personal information in the following circumstances:

• With Drivers: We share your ride and location details with drivers to ensure they can pick you up and drop you off at the correct locations.
• With Service Providers: We may share your data with third-party vendors and service providers who help us operate and maintain the app, such as payment processors, cloud storage providers, or customer service platforms.
• For Legal Purposes: We may disclose your information to comply with legal obligations, protect our rights, or prevent illegal activity.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you wish to delete your account or request that we stop processing your personal data, you can contact us at [email protected].

5. Security of Your Information

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption and secure communication protocols when transmitting sensitive data. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

• Access and Update: You have the right to access, update, or correct your personal information by logging into your account or contacting us.
• Opt-out of Marketing: You can opt out of receiving marketing emails or notifications by following the unsubscribe instructions in the communication or by adjusting your app settings.
• Location Services: You can disable location tracking through your device’s settings, but some app features may be limited without it.

7. Children’s Privacy

Our app is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us at [email protected], and we will take steps to remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the “Effective Date” at the top of this page. We encourage you to periodically review this policy for updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Address: Svay Reing, [Your Country]
• Support Email: [email protected]
• Address: Krong Svay Rieng Krong Svay Rieng